Remote Monitoring and Management (RMM) is a collection of information technology tools that are loaded to client workstations and servers. These tools gather information regarding the applications and hardware operating in the client’s location as well as supply activity reports to the IT service provider, allowing them to resolve any issues. RMM usually provides a set of IT management tools like trouble ticket tracking, remote desktop monitoring, support and user information through a complete interface.
The RMM is capable of detecting problems, reporting them back to the service providers, and permitting technical experts to fix these problems remotely. In addition, RMM solutions offer highly effective management and maintenance functions. Active maintenance consists of managing and deploying OS updates, defragmenting hard disks, updating antivirus definitions, and so on.